Apple Sending Emails to iPhone Upgrade Program Customers Who Had iPhone X Pre-Order Failures

Apple this evening began sending emails to customers who attempted to pre-order an iPhone X through the iPhone Upgrade Program but ran into a problem during the process.

In the email Apple asks customers to place a new iPhone Upgrade Program order and to reply to the email with the order number. It's not clear why Apple is asking for order numbers, but it could be that the company is planning to expedite these orders in some way.



The email says Apple is working to get iPhone X models out as soon as possible, but the wording doesn't necessarily suggest an order upgrade or faster shipping, so it's possible Apple is just making sure its iPhone Upgrade Program customers have the chance to place an order.

Customers receiving these emails seem to have been told during ordering that their loan applications with Citizens One were taking longer to process than expected, and many later received notice that their orders were not initially approved. These customers were forced to order at a later date and now have delivery estimates of five to six weeks for their new devices.

If it does turn out Apple is planning to expedite the orders of these customers in some way, we'll update this post, but at the current time, it's unclear what Apple's plans are.

Related Roundup: iPhone X
Buyer's Guide: iPhone X (Buy Now)

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Apple Sending Emails to iPhone Upgrade Program Customers Who Had iPhone X Pre-Order Failures

Apple this evening began sending emails to customers who attempted to pre-order an iPhone X through the iPhone Upgrade Program but ran into a problem during the process.

In the email Apple asks customers to place a new iPhone Upgrade Program order and to reply to the email with the order number. It's not clear why Apple is asking for order numbers, but it could be that the company is planning to expedite these orders in some way.



The email says Apple is working to get iPhone X models out as soon as possible, but the wording doesn't necessarily suggest an order upgrade or faster shipping, so it's possible Apple is just making sure its iPhone Upgrade Program customers have the chance to place an order.

Customers receiving these emails seem to have been told during ordering that their loan applications with Citizens One were taking longer to process than expected, and many later received notice that their orders were not initially approved. These customers were forced to order at a later date and now have delivery estimates of five to six weeks for their new devices.

If it does turn out Apple is planning to expedite the orders of these customers in some way, we'll update this post, but at the current time, it's unclear what Apple's plans are.

Related Roundup: iPhone X
Buyer's Guide: iPhone X (Buy Now)

Discuss this article in our forums

Apple Offering Pre-Approvals to iPhone Upgrade Program Customers Ahead of iPhone 8

Apple has emailed customers enrolled in its iPhone Upgrade Program with instructions on how to get a head start on the iPhone 8 pre-order process.


Apple advises customers to open the Apple Store app on their current iPhone, choose their preferred iPhone 8 or iPhone 8 Plus model, and get pre-approved for an iPhone Upgrade Program loan. The window to get pre-approved ends tomorrow, Thursday, September 14, at 4:00 p.m. Pacific Time.

Pre-approved customers can then return to the Apple Store app when iPhone 8 and iPhone 8 Plus pre-orders begin on Friday, September 15 at 12:01 a.m. Pacific Time to complete the process.

This year, it appears that iPhone Upgrade Program members will be able to use a Trade-in Kit with a prepaid shipping label to return their old iPhone to Apple, rather than being forced to visit an Apple Store to complete the upgrade process. The mail-in option should make this year's launch a less frustrating experience.

While the iPhone X is Apple's new flagship smartphone, iPhone 8 and iPhone 8 Plus shipping estimates could become lengthy soon after pre-orders begin, so getting pre-approved is highly recommended.

Apple's iPhone Upgrade Program lets customers upgrade to a new iPhone after they have made at least 12 payments towards their current iPhone and trade it in upon upgrading. The full cost of the iPhone and included AppleCare+ coverage is spread out over 24 months with zero percent interest.

Here's the monthly cost breakdown for the iPhone 8, iPhone 8 Plus, and iPhone X in the United States. The program is also available in the UK.


At this time, the pre-approval process doesn't appear to apply to the iPhone X, which can't be ordered until Friday, October 27.

(Thanks, Timothy!)

Related Roundups: iPhone 8, iPhone X
Tag: iPhone Upgrade Program

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