Apple Extends Free Repairs of Anti-Reflective Coating on 2013-2015 MacBook Pro

Apple has extended free repairs of anti-reflective coating issues for the 2013 to 2015 MacBook Pro with Retina display.


Apple has authorized coverage within four years from an affected MacBook Pro's original date of purchase, according to an internal document distributed to Apple Authorized Service Providers and later obtained by MacRumors.

Both 13-inch and 15-inch MacBook Pro models released in 2013, 2014, or 2015 qualify for a free display replacement within the four-year coverage period. Apple says all 2012 models are no longer eligible for free repairs since both the 13-inch and 15-inch models were discontinued by October 2013.

Below is a list of the absolute latest dates that each MacBook Pro model may remain eligible for coverage based on when each was discontinued:

• 2013 13-inch MacBook Pro: July 2018
• 2013 15-inch MacBook Pro: July 2018
• 2014 13-inch MacBook Pro: March 2019
• 2014 15-inch MacBook Pro: May 2019
• 2015 13-inch MacBook Pro: October 2020
• 2015 15-inch MacBook Pro: Still sold

Apple previously confirmed to us that the repair program continues to be handled internally rather than being publicly announced.

Affected customers can schedule a Genius Bar appointment at an Apple Store using the Apple Support app. Or, on the Get Support page, click Mac → Mac Notebooks → Hardware Issues → Display Issue and options should be presented to initiate a repair or contact Apple via phone, email, or online chat.

Apple's support website will ask for your Mac's serial number, which can be found by clicking on the Apple logo in the top-left corner of the screen and clicking on About This Mac in the dropdown menu.

Affected customers can also visit an Apple Authorized Service Provider to determine if their notebook is eligible for coverage. If you have already incurred out-of-warranty costs related to this issue, you may be eligible for a refund, which can be initiated by contacting Apple support directly.

Since the repair program has not been publicly announced, some Apple support representatives may be unaware of its existence. Escalating your request to a senior advisor may help, but your mileage may vary.

Apple first began the repair program in October 2015, and has now extended it twice, after some MacBook Pro owners experienced issues with the anti-reflective coating wearing off or delaminating on the Retina display.

The damage appears to be caused by a variety of factors, including the pressure of the keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths.

Over 12,000 customers joined a Facebook group dedicated to the issue, and hundreds of others have claimed to be affected across the Apple Support Communities, MacRumors forums, Twitter, Reddit, and other discussion platforms.

The website Staingate.org contains a gallery of MacBook Pro models with seemingly damaged anti-reflective coating, revealing that the blemishes can be relatively minor or extend across the entire display in extreme cases.

The anti-reflective coating issues do not appear to affect any MacBook Pro models released in 2016 or later.

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Marco Arment Argues the 2012—2015 MacBook Pro is ‘Best Laptop That Has Ever Existed’

Marco Arment, a developer best known for co-founding Tumblr and creating apps Instapaper and Overcast, believes the 2012 to 2015 era 15-inch MacBook Pro is "the best laptop that has ever existed."

2015 15-inch MacBook Pro

"Introduced in 2012, less than a year after Steve Jobs died, I see it as the peak of Jobs' vision for the Mac," said Arment in a blog post this week.

The 2012 model was the first MacBook Pro with a Retina display, and had a much slimmer design compared to previous models after Apple removed the built-in Ethernet port and optical disc drive for CDs/DVDs.

Apple refreshed the 2012 model in each of the following three years, but kept the external design largely the same.

Arment sees value in the 2012 to 2015 model's array of connectivity options, including a pair of Thunderbolt and USB-A ports, an HDMI port, a SD card slot, and a MagSafe power adapter that breaks away safely if it's tripped over.

2015 15-inch MacBook Pro

By comparison, the 2016 and later MacBook Pro has two or four Thunderbolt 3 ports that handle power, USB, DisplayPort, HDMI, and VGA, resulting in Apple removing dedicated USB-A, HDMI, SD card, and MagSafe connectivity from the notebook.

He added that the 2012-2015 keyboard has a "crowd-pleasing design" and that the trackpad strikes a "great balance between size and usability."

2016 and later MacBook Pro models have a slimmer keyboard with a second-generation butterfly mechanism that has less key travel than 2012-2015 models, and a larger trackpad that is closer to the keyboard.


Apple packed a smaller 76 watt-hour battery pack into the latest MacBook Pro models, and while the notebooks are rated for up to 10 hours of battery life between charges, there were several early complaints in real-world usage.

All of these changes generated some controversy within the Apple community, particularly among professionals, so Arment's opinion is sure to resonate with some users, including among customers who refuse to upgrade.

Despite some early complaints, however, the MacBook Pro appears to be selling very well for Apple. In fact, Apple CEO Tim Cook said the Mac set a new all-time revenue record of $25.8 billion in the 2017 fiscal year, with sales fueled primarily by "great demand" for the MacBook Pro in particular.
We sold 5.4 million Macs during the September quarter, up 10 percent over last year, and gained significant market share as the global market contracted by one percent, according to IDC's latest estimate. This performance was fueled primarily by great demand for MacBook Pro, and Mac revenue grew 25 percent to a new September quarter record.
For now, Apple continues to sell the 2015 15-inch MacBook Pro in a single configuration with a 2.2GHz quad-core Intel Core i7 processor, 16GB of RAM, 256GB of SSD storage, and integrated Intel Iris Pro graphics for $1,999 in the United States.

Full Article: "The best laptop ever made" by Marco Arment

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Strong Demand for MacBook Pro Increases Apple’s Notebook Market Share in Last Quarter

Apple continued to see strong worldwide sales across its MacBook line-up in the third quarter of 2017, according to new market research conducted by TrendForce. Apple's laptop sales once again exceeded ASUS to rank fourth in global notebook shipments, which overall saw a "remarkable" quarterly increase of 6.8 percent and a year-on-year increase of 0.9 percent, reaching 42.69 million units.

Apple continued the strong shipments of 12-inch products in the second quarter, and focused on the new models of MacBook Pro in the third quarter, recording the third quarter shipments of 4.43 million units and an increase of 11.3%. It exceeded ASUS to rank the fourth in this third quarter.
HP recorded a new high in its quarterly shipments, which increased by 17.6 percent, reaching a single-season shipment of 11 million units for the first time. HP is expected to achieve the annual goal of 40 million units, which will secure its first place in 2017 global notebook shipments ranking.

Lenovo recovered somewhat from a poor first half of the year, recording 8.58 million units for third quarter shipments and a 6.5 percent quarterly growth. In the fourth quarter, it is estimated to have another 1 to 3 percent growth.

Dell shipped 665 million units in the third quarter with a quarter-on-quarter increase of 1.4 percent, maintaining its third place in the rankings. ASUS and Acer ranked fifth and sixth, shipping 3.82 million and 3.31 million units respectively.


During a recent earnings call, CEO Tim Cook revealed that Apple's Mac division set a new all-time revenue record of $25.8 billion for fiscal 2017. Apple sold 5.4 million Macs during the September quarter, up 10 percent over last year, and gained significant market share as the global market contracted by one percent, according to IDC's latest estimate. The performance was reportedly fueled by big demand for the MacBook Pro, said Cook, and Mac revenue grew 25 percent to a new September quarter record.

"We had outstanding results all around the world in each of our geographic segments, growing Mac revenue by 20 percent or more," said Cook. "We were also very happy with the success of Mac in the education market, where customer purchases grew double digits year over year."

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Microsoft Says Its New Surface Book 2 is Twice as Powerful as Latest MacBook Pro

Microsoft today introduced the Surface Book 2, the second generation of its high-end notebook and tablet hybrid.


The new Surface Book 2 is equipped with Intel's latest eighth-generation Core processors, up to NVIDIA GeForce GTX 1060 graphics, up to 16GB of RAM, and up to 17 hours of battery life based on video playback.

Microsoft says those tech specs make the Surface Book 2 up to five times more powerful than the original Surface Book, and twice as powerful as the latest MacBook Pro, but it didn't specify which configurations.


Microsoft's comparisons to its primary competitor didn't end there. On its website, it said the Surface Book 2 has 70 percent more battery life than the latest MacBook Pro, which lasts up to 10 hours on a single charge.

The new Surface Book 2 is available with a 13.5-inch or 15-inch display that can be detached from the keyboard and used as a tablet. The display can also be folded or reattached in Studio Mode or View Mode.

Microsoft added that the Surface Book 2 has 45 percent more pixels than the latest MacBook Pro. The 15-inch model has a resolution of 3240x2160 pixels, good for 267 PPI, while the 15-inch MacBook Pro is 2880x1800 and 220 PPI.

The notebook is equipped with two USB 3.1 ports, one USB-C port, a full-size SD card slot, and a 3.5mm headphone jack. It also has a proprietary SurfaceConnect port that allows a Surface Dock to be connected.


Surface Dock, available separately for $199, has two Mini DisplayPorts, one Gigabit Ethernet port, four USB 3.0 ports, and one audio out port.

As a Windows PC, the Surface Book 2 will be compatible with the Windows 10 Fall Creators Update released today.

Surface Book 2 starts at $1,499 for the 13.5-inch model with a Core i5 processor, Intel HD Graphics 620, 8GB of RAM, and 256GB of SSD storage. More powerful 13.5-inch configurations are available for up to $2,999.


The 15-inch model starts at $2,499 with a Core i7 processor, NVIDIA GeForce GTX 1060 graphics, 8GB of RAM, and 256GB of SSD storage. More powerful 15-inch configurations are available for up to $3,299.

Surface Book 2 pre-orders begin November 9 on Microsoft's website and at its retail stores in the United States and select other countries. Deliveries will begin when the device launches November 16.

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Apple Still Offering Free Delayed Battery Repairs for Some 2012 and Early 2013 MacBook Pros

If you own a 15-inch MacBook Pro with Retina display released in Mid 2012 or Early 2013, and your notebook qualifies for battery service, the repair should be free if you are willing to wait for around one month.


Apple has advised Genius Bar employees and Apple Authorized Service Providers to offer these customers a free battery repair if they are willing to wait until at least November 15 for the service to be completed.

Apple has offered this option since August 25 due to a continued shortage of the aluminum enclosure that the battery is glued into on the aforementioned MacBook Pro models, according to an internal memo obtained by MacRumors.

Top case with glued-in battery for Mid 2012 15-inch MacBook Pro via iFixit

If a customer does not wish to delay the repair, Apple says that standard out-of-warranty prices for battery service apply: $199 in the United States, £199 in the United Kingdom, $289 in Australia, or $259 in Canada.

The policy doesn't apply to any other Mac, including the 13-inch MacBook Pro, 12-inch MacBook, MacBook Air, or models without Retina displays.

To check if your qualifying MacBook Pro needs battery service, click on the Apple logo in the menu bar. Then, click on About This Mac > System Report > Power. In the Health Information section, the condition should say "Service Battery."

Apple will confirm if the MacBook Pro qualifies for battery service by performing a diagnostic test at the Genius Bar at most Apple Stores. Repairs are allowed for failed, consumed, and swollen batteries.

Apple is no longer offering customers the option to exchange their MacBook Pro for a functionally equivalent model, as it did for repairs initiated between March 2 and July 25 due to the same part shortage.

During that time, many customers were able to exchange a 2012 MacBook Pro for a much newer model, such as a maxed-out refurbished 2016 MacBook Pro with Touch Bar, for just the cost of an out-of-warranty battery repair.

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Apple Adds 2017 15-Inch MacBook Pro Models to Refurbished Store

Apple today updated its online store for refurbished products to add a selection of 15-inch MacBook Pro models equipped with a Touch Bar, which is the first time the new machines have been available through the refurbished store since their June 2017 release.

As of the writing of this article, Apple's refurbished store has six different 2017 15-inch MacBook Pro models available for purchase at a discount of approximately 15 percent.


The base model 15-inch MacBook Pro with 16GB RAM, 256GB of storage, and a Radeon Pro 555 graphics card is available for $2,039, for example, a discount of $360 off the price when purchased new. Both Silver and Space Gray models are available in a handful of different configurations.

All of these machines are listing shipping estimates of 30 days, which may be in error as they have just recently been added to the refurbished store.

The addition of 15-inch MacBook Pro models to the refurbished store comes two months after Apple began offering refurbished versions of the 13-inch 2017 MacBook Pro models.

Apple's refurbished products go through a rigorous refurbishment process before being offered for sale, which includes inspection, repairs, cleaning, and repackaging. Refurbished Macs come with a one-year warranty that can be extended with an AppleCare+ purchase.

For tips on purchasing a refurbished product, make sure to check out our guide.

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VMware Fusion 10 Coming in October With macOS High Sierra and Touch Bar Support

VMware today announced the upcoming release of VMware Fusion 10, its popular virtualization software for Mac.


VMware Fusion 10 includes full compatibility with macOS High Sierra, integration with the Touch Bar on the latest MacBook Pro models, and support for Apple's Metal 2 graphics acceleration technology for improved graphics performance, power efficiency, and accuracy of rendering.

Fusion 10 also features a redesigned user interface, including improved Installation and Migrate Your PC wizards.


Fusion 10 can run hundreds of operating systems, ranging from the latest Windows 10 versions to lesser-known Linux distributions. It will be able to run the Windows 10 Fall Creators Update expected to launch in October.

VMware will also be releasing Fusion 10 Pro, targeted at IT professionals and developers. The premium version features enhanced vSphere and networking controls, support for REST APIs, integration with VMware PhotonOS, and support for Microsoft's new virtualization-based security features such as Credential Guard.

VMware Fusion 10 and Fusion 10 Pro are expected to be available in October for $79 and $159 respectively. Fusion 8.5 customers will be able to upgrade to Fusion 10 for $49 or Fusion 10 Pro for $119.

Additionally, customers who purchase Fusion 8.5 or Fusion 8.5 Pro between August 22 and November 1 this year will be eligible for an upgrade to Fusion 10 or Fusion 10 Pro, respectively, at no additional cost.

Fusion 10 will be accompanied by Workstation 14 Player and Workstation 14 Pro with enhanced data center management capabilities.

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Intel Launches First Eighth-Generation Core Processors, Paving Way For Quad-Core 13-Inch MacBook Pro

Intel today introduced its eighth-generation Core processor lineup [PDF] coming to notebooks later this year.


The first four eighth-generation processors launching today are U-series chips suitable for the 13-inch MacBook Pro and MacBook Air. They're all 15W chips with four cores and eight threads, paving the way for a quad-core 13-inch MacBook Pro.

The new Core i5 and Core i7 chips have integrated Intel UHD Graphics 620, and support both DDR4-2400 and LPDDR3-2133 RAM.

Given the lack of LPDDR4 support, which allows for up to 32GB RAM, a new 13-inch MacBook Pro with an eighth-generation Core processor would likely remain capped at 16GB of RAM. Apple marketing Phil Schiller explained why last year.


Notebooks using the eighth-generation chips can get up to 10 hours of battery life, consistent with the current 13-inch MacBook Pro.

Intel said eighth-generation processors appropriate for desktops like the iMac will be available in the fall, while processors appropriate for the 12-inch MacBook and 15-inch MacBook Pro are vaguely listed as coming soon.

The eighth-generation Core i5 and Core i7 chips are up to 40 percent faster than the equivalent seventh-generation Kaby Lake processors, according to Intel, based on the benchmark tool SYSmark 2014 SE on Windows 10. That tops Intel's original claim that the chips would be up to 30 percent faster.

The test compared Intel's quad-core Core i7-8550U processor, with a base frequency of 1.8GHz and Turbo Boost up to 4GHz, against its dual-core Core i7-7500U processor with a base frequency of 2.7GHz and Turbo Boost up to 3.5GHz.

Intel also boasted that its eighth-generation Core processors are up to twice as fast as its equivalent five-year-old Ivy Bridge chips. It said users can output a 106-second 4K video in as little as three minutes with a new PC, for example, versus up to 45 minutes on an equivalent five-year-old PC.

Notably, the eighth-generation processors announced today are not part of the upcoming Coffee Lake family. Instead, they're part of what's being called Kaby Lake Refresh, an iteration of the seventh-generation Kaby Lake processors used in the latest MacBook, MacBook Pro, and iMac models.

Intel is expected to eventually announce chips based on Coffee Lake's 14nm++ and Cannonlake's 10nm manufacturing processes that join the eighth-generation Core lineup. In other words, a new generation of Core processors no longer immediately correlates to brand new chip architecture.

Intel said the first notebooks with eighth-generation Core processors will be available in September, but it's unclear when Apple will refresh its Mac lineup — probably not soon. For perspective, Intel launched its Kaby Lake processors in January, and the first Macs equipped with the chips were released in June.

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Apple’s Q2 2017 MacBook Sales Increase 17 Percent Over the Previous Quarter

Apple's notebook shipments totaled an estimated 3.98 million units in the second quarter of the 2017 calendar year, representing a quarter-on-quarter increase of 17.1 percent, according to new data published by market research firm TrendForce.

Apple gained ground on ASUS at fifth place in the second quarter ranking, with a 0.7 percent increase over the previous quarter to leave both companies taking a 10 percent share of the market. TrendForce highlighted Apple's decision to upgrade its 12-inch MacBook as one of the reasons behind the gains.

Apple trailed closely behind ASUS at fifth place in the second-quarter ranking. The updated 12-inch MacBook helped expand MacBook shipments by 17.1 percent from the first quarter to 3.98 million units. TrendForce also anticipates a double-digit sequential growth for third-quarter MacBook shipments as Apple will focus on the MacBook Pro series during the year’s second half.
Global notebook shipments in the second quarter of 2017 registered a sequential quarterly increase of 5.7 percent and a year-on-year increase of 3.6 percent, totaling 39.96 million units. Sales in the U.S. and the arrival of new product models were said to be the main driving forces behind the second quarter shipments, with strong demand in the entire first half of 2017 exceeding market expectations.

Tapping into back-to-school sales, HP's market share increased by 8.5 percent, allowing the company to retain first place in the global shipment ranking for the fifth consecutive quarter, while Dell posted the largest sequential increase of 21.3 percent to take third place in the ranking. Lenovo meanwhile shipped just 8.05 million units in the second quarter, representing a year-on-year drop of 2.4 percent, with slowdown in the notebook market in the Asia-Pacific region said to have had an impact on the brand's performance.


Acer's aggressive expansion in the Chromebook market did little to fend off rival models in the U.S., causing its notebook shipments to drop by 3.5 percent from the first quarter to 3.22 million units, with Acer remaining in sixth place in the global ranking.

TrendForce noted there are worries in the market that the strong shipment result for this year's first half reflects demand pulling ahead, so shipments in the second half might be comparatively weak. Despite that, third-quarter notebook shipments are projected to increase by another 3-5 percent versus the previous quarter.

Apple updated its 13-inch and 15-inch Retina MacBook Pro notebooks in June, introducing faster processors and improved GPUs just eight months after the machines were last refreshed. It also introduced a new low-price 13-inch MacBook Pro sans Touch Bar with a 128GB SSD. No other changes were made to the MacBook Pro.

According to KGI Securities analyst Ming-Chi Kuo, Apple is working on a high-end 15-inch MacBook Pro model that will include 32GB RAM, with production on this machine to begin early in the fourth quarter of 2017. Kuo claimed the MacBook Pro will be "the most significantly redesigned product this year" with desktop-class RAM to appeal to high-end users.

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Apple Adds 2017 13-Inch MacBook Pro Models to Refurbished Store

Apple today updated its online store for refurbished products to add a selection of 13-inch 2017 MacBook Pro models equipped with a Touch Bar.

This is the first time the 2017 machines have been available through the refurbished store since their June 2017 release following the Worldwide Developers Conference.


Apple was offering approximately 15 models at the time this article was written, with each MacBook Pro approximately 15 to 16 percent off. A top-of-the-line 3.5GHz/16GB/1TB model that normally sells for $2,899, is available for $2,459 in the refurbished store, for example.

Apple has both Silver and Space Gray models in a range of configurations, with prices as low as $1,529 for the entry-level Touch Bar machine.

15-inch MacBook Pro machines released in June of 2017 are not yet available in the refurbished store, but could be added soon.

All of Apple’s refurbished products go through a rigorous refurbishment process before being offered for sale, which includes inspection, repairs, cleaning, and repackaging. Refurbished Macs come with a one-year warranty that can be extended with an AppleCare+ purchase. For more tips on purchasing a refurbished product, make sure to check out our guide.

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