Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy

Apple has initiated a new three-year service policy for the Smart Keyboard for both the 9.7-inch and 12.9-inch iPad Pro.


Apple has determined that some Smart Keyboards may experience "functional issues" during use, such as the Smart Connector not working or certain keys sticking, repeating, or not responding, according to an internal memo distributed to Apple Stores and Apple Authorized Service Providers last week.

Apple says it will service any qualifying Smart Keyboard free of charge within three years of the date it was originally purchased.

We recommend affected customers call an Apple Store to schedule a Genius Bar appointment or visit an Apple Authorized Service Provider to initiate the repair process. Affected customers can also contact Apple support by phone, online chat, or email by selecting iPad > iPad Accessories on this page.

Due to the newness of this service policy, some Apple support employees may be unfamiliar with its existence, in which case we recommend escalating your request to a senior AppleCare advisor.


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Apple Explores Smart Keyboard With Siri, Share, and Emoji Keys

Apple recently filed a patent application containing drawings of a Smart Keyboard with "Share" and "Emoji" keys, and a key that can be used to both search and invoke Siri, suggesting it may be exploring a new version of the iPad Pro accessory to be sold alongside next-generation models.


The drawings show that pressing the "Share" key would bring up a share sheet on the iPad Pro with options to share through apps such as Facebook, Mail, and Messages. There is no description of how the "Emoji" key would function, but pressing it would presumably bring up the on-screen Emoji keyboard on the iPad Pro.

The current Smart Keyboard already has a globe key in the bottom left corner that can bring up the on-screen Emoji keyboard, but this key is not visualized in the patent drawings. There is a non-existent "Fn" key in its place.

The third key, labeled with a magnifying glass, would serve multiple purposes. A single press, for example, could bring up a search field for searching within apps. A double press could bring up shortcuts for Messages, Photos, Calendar, Camera, Notes, Settings, and other apps. Long-pressing the key would invoke Siri.

Since this is not a design patent, Apple's drawings are not entirely accurate, but rather just basic visualizations. The "Share" key is located where the right-side Command and Option keys would normally be, for example, while the "Emoji" key is included in lieu of Caps Lock, which is an essential key.

Nevertheless, we roughed up a quick mockup of what the new Smart Keyboard could look like based on the same layout of the new keys as Apple's drawings.


Apple is rumored to launch a trio of new iPads as early as March, but possibly not until later this year, including an all-new 10-inch range iPad Pro with an edge-to-edge display. The other models are expected to be updated 9.7-inch and 12.9-inch iPad Pro models with faster A10X processors.

A so-called "Smart Keyboard 2" could accompany the new iPads and perhaps the so-called "Apple Pencil 2" rumored to launch this year.

The current Smart Keyboard was released in November 2015 and costs $149 and $169 for the 9.7-inch iPad Pro and 12.9-inch iPad Pro respectively. International versions such as British English, Dutch, Korean, Spanish, Italian, German, Swedish, French, and Arabic were released in August 2016.


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