Apple Says App Store, iTunes, and Some Other Services Experiencing ‘Intermittent Issues’

Apple has updated its System Status page to indicate that some users may be experiencing "intermittent issues" with the App Store, iTunes, Apple Music, and select other services in the United States and other countries.


The issues began shortly before 11 a.m. Pacific Time on Thursday, according to Apple. During this time, some iPhone, iPad, Mac, and Apple TV users may be unable to access the handful of Apple services listed below.

• App Store
• Apple Music
• iTunes in the Cloud
• iTunes Store
• iTunes U
• Mac App Store
• Volume Purchase Program

We'll update this article when the issues are resolved.


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Apple’s iCloud Backup Service Experiencing Outage

According to Apple's System Status website and multiple reports sent in by MacRumors readers, Apple's iCloud Backup service is unavailable for some users. Apple's site says iCloud backup is down for "less than 1 percent of users," but those affected have been unable to restore from an iCloud backup since yesterday.

Customers impacted by the iCloud outage who attempt to restore an iOS device using a backup are seeing the process hang while in progress, with the restore failing to complete. iCloud backups can still be made from iOS devices, so data is safe, but affected users will not be able to restore from backups until Apple's servers are back up. In some cases, existing iCloud backups are also not showing up on new devices.


Apple employees have been telling customers to wait it out and set up recently purchased iPhones and iPads as new devices rather than restoring from an existing backup.

Apple's iCloud Backup service has been experiencing issues since 8:00 a.m. yesterday morning, and it is not clear when a fix will be implemented. We'll update this post when the problem is resolved.


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Apple Online Store Going Down for ‘Maintenance’ Tomorrow Morning Ahead of Rumored Product Updates

Apple has updated its System Status page to indicate that its online store will be "updated and unavailable" due to "maintenance" tomorrow, Tuesday, March 21, between 3:00 a.m. and 8:30 a.m. Eastern Time.


The timing of the downtime will naturally stir speculation given that Apple is rumored to launch new products as early as this week. Moreover, Apple commonly issues press releases at 8:30 a.m. Eastern Time, which is exactly when the so-called "maintenance" update is scheduled to be completed.

Last week, a well-known research firm that requested confidentiality told us that, based on their own sources, it expects Apple to announce new products later this month, most likely during this week.

The research firm did not disclose which products it expects Apple to announce, but rumors have widely suggested at least a trio of new iPad Pro models will be unveiled as early as this month, including an all-new 10.5-inch model with slimmer bezels and updated 9.7-inch and 12.9-inch versions.

At this point, it remains unclear if the 10.5-inch iPad Pro is ready, which could delay its introduction until a future Spring event or WWDC 2017. However, a press release would be appropriate for the more iterative updates expected for the 9.7-inch and 12.9-inch models, along with any other smaller announcements.

Given that it is already March 20, and that Apple usually invites the media to its launch events at least 10 days beforehand, an update to its online store accompanied by a press release is likely at this point if new products are imminent.

Japanese blog Mac Otakara said Apple will host a March event to debut its new iPad Pro lineup, a larger iPhone SE model with 128GB storage, new Apple Watch bands, and a red color option for iPhone 7 and iPhone 7 Plus, but this rumor is looking increasingly unlikely with only 11 days remaining in March.

Apple recently redesigned its System Status page to provide more granular details about the statuses of its services, so there is no precedence for it foreshadowing new product announcements this way. In saying that, it is certainly possible that the downtime will indeed be related to maintenance and nothing else.

(Thanks, Nathan!)

Related Roundup: iPad Pro
Tags: system status, Apple retail
Buyer's Guide: 12.9" iPad Pro (Caution)

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